Outage in HetrixTools
Email Notification Issues
Resolved Minor
October 20, 2025 - Started about 2 months ago
- Lasted about 1 hour
Incident Report
We have identified the issue and are currently working on a fix for it.Impact: Daily/Weekly/Monthly Reports and Blacklist Monitoring Notifications may be delayed while we fix the issue.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 2 months ago - at 10/20/2025 05:50PM
We have identified the issue and are currently working on a fix for it.Impact: Daily/Weekly/Monthly Reports and Blacklist Monitoring Notifications may be delayed while we fix the issue.
MONITORING
about 2 months ago - at 10/20/2025 06:07PM
We implemented a fix and the Email Queue is now functioning properly and catching up on its backlog. We're monitoring it to make sure everything works as expected.
INVESTIGATING
about 2 months ago - at 10/20/2025 05:32PM
We are currently investigating an issue where some Email notifications might be sent multiple times due to ongoing AWS Issues.
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