Outage in HetrixTools

Email Notification Issues

Resolved Minor
October 20, 2025 - Started 11 days ago - Lasted about 1 hour

Incident Report

We have identified the issue and are currently working on a fix for it.Impact: Daily/Weekly/Monthly Reports and Blacklist Monitoring Notifications may be delayed while we fix the issue.

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Latest Updates ( sorted recent to last )
IDENTIFIED 11 days ago - at 10/20/2025 05:50PM

We have identified the issue and are currently working on a fix for it.Impact: Daily/Weekly/Monthly Reports and Blacklist Monitoring Notifications may be delayed while we fix the issue.

MONITORING 11 days ago - at 10/20/2025 06:07PM

We implemented a fix and the Email Queue is now functioning properly and catching up on its backlog. We're monitoring it to make sure everything works as expected.

INVESTIGATING 11 days ago - at 10/20/2025 05:32PM

We are currently investigating an issue where some Email notifications might be sent multiple times due to ongoing AWS Issues.

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