Outage in Hetzner
Newly created customer accounts can't create Cloud Servers
Resolved MajorIncident Report
Summary AI Generated
A bug caused newly created Hetzner customer accounts to be assigned a Primary IP limit of 0, preventing them from creating Cloud Servers. The issue affected new sign-ups for approximately 17 hours. A temporary fix was deployed to restore correct default IP limits, allowing new customers to create servers again.
We've detected that newly created customer accounts after sign-up incorrectly have a Primary IP limit of 0. This prevents affected customers from creating Cloud Servers with Primary IPs.
We're already working on a resolution that will fix the incorrect limit. We'll post an update as soon as the issue has been fixed.
Components affected
Hetzner Cloud ServerTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IN_PROGRESS
9 days ago - at 09/22/2026 05:04PM
We have implemented a temporary solution to contain the problem to such an extent that it no longer directly affects customers. The default IP limits for new customers apply and creating servers should be possible again.
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