Outage in Hevo

Degraded performance in US cluster

Resolved Minor
March 19, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating the issue. The workspaces are not accessible to users in the US region.
Components affected
Hevo Data Pipelines Hevo UI Console
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/19/2025 10:51AM

The incident has been resolved. The issue occurred due to unhealthy API nodes which resolved on restarting the service. All services should now be functioning as expected.

MONITORING about 1 month ago - at 03/19/2025 09:47AM

The US cluster has been moved out of read-only mode, and we are monitoring the changes. You would observe no ingestion/load for the pipelines during the time when the cluster was in read-only mode.

IDENTIFIED about 1 month ago - at 03/19/2025 09:34AM

The issue has been identified, and a fix is being implemented. During this time, the US cluster will be in read-only mode temporarily.

INVESTIGATING about 1 month ago - at 03/19/2025 09:28AM

We are currently investigating the issue. The workspaces are not accessible to users in the US region.

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