Outage in HG Insights

Login issues

Resolved Minor

October 11, 2021 - Started over 4 years ago - Lasted 1 day
Official incident page

Incident Report

We are investigating sporadic issues with logins. Affected users receiving an error message should be able to re-login by going to https://platform.hginsights.com/

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Latest Updates ( sorted recent to last )

RESOLVED over 4 years ago - at 10/13/2021 12:37AM

We identified the issue as originating from Amazon Web Services itself. We re-deployed an infrastructure component and login errors have subsided.

INVESTIGATING over 4 years ago - at 10/11/2021 11:20PM

We are investigating sporadic issues with logins. Affected users receiving an error message should be able to re-login by going to https://platform.hginsights.com/

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