Outage in Highway
Issues with Email and Phone Support
Resolved MinorIncident Report
Highway's upstream customer engagement provider, which we use for phone and email support, is experiencing a service disruption. We are working with the provider to resolve the issue as soon as we can, and we appreciate your patience. We'll provide an update when we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 01/09/2026 09:36PM
Our upstream provider has confirmed that service is now restored. We appreciate your patience.
MONITORING
about 2 months ago - at 01/09/2026 09:01PM
We are seeing signs of recovery with our upstream provider, and some support functionality has been restored. We are continuing to monitor the situation closely while the provider works toward a full resolution. We appreciate your patience and will provide another update in 30 minutes.
INVESTIGATING
about 2 months ago - at 01/09/2026 08:32PM
Due to a disruption with an upstream provider, our phone and email support systems are currently unavailable. We are awaiting a resolution from the provider and appreciate your patience. Next update in 30 minutes.
INVESTIGATING
about 2 months ago - at 01/09/2026 08:03PM
Highway's upstream customer engagement provider, which we use for phone and email support, is experiencing a service disruption. We are working with the provider to resolve the issue as soon as we can, and we appreciate your patience. We'll provide an update when we have more information.
Latest Highway outages
Carrier Login Issues - about 5 hours ago
Impact to Load Lock & Load Lock+ Alerts - 14 days ago
Disruption to Highway Intelligence - 14 days ago
Degraded performance on login - about 1 month ago
Performance Degradation - about 1 month ago
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