Rate Confirmation Email Delays

We are happy to report that the issue causing delays with rate confirmation emails has now been fully resolved, and normal processing and delivery have been restored.

The root cause was identified as Spamhaus (a major email reputation and blocklist service) inadvertently marking certain outbound emails from Google (including those sent via Google Workspace) as spam. This led to temporary delivery issues and processing backlogs for confirmations.

Our team worked quickly to address the underlying filtering problem in coordination with the involved services, ensuring clean delivery resumed. As an added safeguard, we have implemented a secondary email delivery pathway we can leverage in the event we see the problem in the future.

We have identified the issue with our third party provider, we are continuing to work with them and exploring additional options to support our customers.

We have identified the source of the issue and our teams are working with third parties to resolve.

We are currently experiencing delays in processing rate confirmations. This is due to an issue with one of our third-party providers.
Our team is actively investigating the root cause and working closely with the provider to resolve it as quickly as possible. We will post updates here as more information becomes available.

Affected Services:

Rate Confirmations

Impact:
Users may notice longer-than-usual wait times when submitting or retrieving rate confirmations. Other services remain operational.