Outage in Highway

Delayed Delivery to Inbound Support Emails

Resolved Minor

August 03, 2026 - Started 1 day ago - Lasted about 4 hours
Official incident page

Incident Report

Highway's third-party, upstream email support vendor is experiencing a service-impacting issue that is causing delay to the delivery of inbound messages to our support and customer success teams. For immediate support needs, please call 906-HIGHWAY. Current customers, please reach out directly to your customer success manager.

Components affected

Highway External API Highway Broker Web Application

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 08/03/2026 06:57PM

Highway's third-party, upstream email support provider has confirmed that its disruption has been resolved. Our teams are able to confirm that support email delivery has returned to normal, and we are working as quickly as possible to address all open requests. We appreciate your patience.

MONITORING 1 day ago - at 08/03/2026 03:26PM

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