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Outage in HireVue

Evaluator Video Playback Blank

Resolved Major
June 05, 2026 - Started 9 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating candidate videos not playing in the Evaluator experience. A workaround exists to use Firefox if available.

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Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 06/05/2026 10:22PM

A fix has been pushed and verified on all production environments.

IDENTIFIED 9 days ago - at 06/05/2026 09:05PM

We have a fix for candidate videos failing to play in the evaluator moving through our test environments for validation.

IDENTIFIED 9 days ago - at 06/05/2026 08:08PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 days ago - at 06/05/2026 05:45PM

We have identified the issue stemming from an update to Chrome based web browsers to version 149 impacting the video playback capabilities. We are working towards a solution.

INVESTIGATING 9 days ago - at 06/05/2026 05:11PM

We are currently investigating candidate videos not playing in the Evaluator experience.

A workaround exists to use Firefox if available.

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