Outage in HireVue
Evaluator Video Playback Blank
Resolved MajorIncident Report
We are currently investigating candidate videos not playing in the Evaluator experience.
A workaround exists to use Firefox if available.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 06/05/2026 10:22PM
A fix has been pushed and verified on all production environments.
IDENTIFIED
9 days ago - at 06/05/2026 09:05PM
We have a fix for candidate videos failing to play in the evaluator moving through our test environments for validation.
IDENTIFIED
9 days ago - at 06/05/2026 08:08PM
We are continuing to work on a fix for this issue.
IDENTIFIED
9 days ago - at 06/05/2026 05:45PM
We have identified the issue stemming from an update to Chrome based web browsers to version 149 impacting the video playback capabilities. We are working towards a solution.
INVESTIGATING
9 days ago - at 06/05/2026 05:11PM
We are currently investigating candidate videos not playing in the Evaluator experience.
A workaround exists to use Firefox if available.
Latest HireVue outages
Login Issues on EU Platform (page not found/available) - 23 days ago
Video Processing Delay (Third-party Service Disruption) - about 1 month ago
High error rates ordering assessments - about 2 months ago
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