Data Exports (In-app Analytics) Report Generation Failing

After a period of 24 hour monitoring we are considering this incident as resolved. An RCA will be available to your customer representative the week of 6/15 please reach out to them for more information.

Thank you for your patience while our team investigated this issue.

We can confirm that analytics report exports are now restored and functioning across all environments, including EU. Customers should be able to generate and download reports successfully.

Our engineering team identified that the reporting service was encountering intermittent resource contention issues, specifically, database connections were not being released correctly under load, causing export requests to time out before completing. As usage of the reporting feature increased, this underlying issue became more pronounced and eventually impacted all export attempts.

We deployed a fresh version of the data export service, which resolved the immediate resource contention and restored report processing. Following the deployment, our team successfully validated report generation across multiple customer accounts and date ranges, including large 365-day reports that had previously been failing.

We have implemented additional monitoring to detect and respond to any future failures more quickly. We are in a monitoring state and continue to stay alert to react to any incoming reports of failures.

Current Status:
Our engineering team has been actively investigating and has made meaningful progress in narrowing down the source of the issue. We've confirmed this is related to how export processes interact with our database infrastructure under certain conditions — not a data integrity issue. Your underlying data remains unaffected.

What we've done:

- Conducted a thorough review of export query performance across all affected environments.

- Ruled out several potential causes, including database replication and cluster capacity.

- Identified that scheduled/automated reports are completing successfully in many cases — the failures are primarily impacting on-demand exports initiated through the self-service UI.

What's next:

- We are setting up enhanced diagnostics in our development environment, where we can now reliably reproduce the issue, to pinpoint the exact failure point.

- We have brought in additional engineering resources with deep platform expertise to assist and expedite a resolution.

- Continual working session is scheduled for tomorrow to drive toward a root cause.

We still continue to investigate the root cause of continued analytic reports failing to generate through our in-app analytics section.

We are investigating an issue where requests to generate reports through our in-app analytics tab are, in most cases, failing to produce results.