Outage in Hiro

Platform Frontend Outage

Resolved Major

November 18, 2025 - Started 5 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating an issue with the Platform Frontend service that began at Nov 18, 2025, 8:00 AM ET. Additional information will be shared once it becomes available.

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/18/2025 04:58PM

This incident has been resolved.

MONITORING 5 months ago - at 11/18/2025 03:11PM

We are continuing to monitor for any further issues.

MONITORING 5 months ago - at 11/18/2025 02:20PM

Cloudflare's outage is still impacting Hiro services. We will continue to monitor the situation to ensure our services are restored as soon as Cloudflare's incident is resolved.

MONITORING 5 months ago - at 11/18/2025 01:23PM

The issue has been identified as a Cloudflare network outage. We will continue to monitor the situation as Cloudflare remediates the issue.
https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

INVESTIGATING 5 months ago - at 11/18/2025 01:00PM

We are investigating an issue with the Platform Frontend service that began at Nov 18, 2025, 8:00 AM ET.
Additional information will be shared once it becomes available.

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