Outage in Hologram

Issue with IMEI reporting

Resolved Minor
November 10, 2022 - Started over 2 years ago - Lasted 1 day
Official incident page

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Outage Details

An upstream carrier partner is experiencing an issue with passing us IMEI and cell tower information for some SIM cards. This may result in some false alarms for IMEI change events and some information missing from the dashboard. The cellular network itself is not affected and all other services are operating properly.
Components affected
Hologram Data Engine Hologram Device Dashboard
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 11/11/2022 09:32PM

This incident has been resolved.

MONITORING over 2 years ago - at 11/11/2022 04:43AM

The upstream partner has pushed out a fix for the issue and it appears to be resolved. We will continue monitoring to confirm no further elevated rates of missing IMEI and cell tower values.

INVESTIGATING over 2 years ago - at 11/10/2022 06:11PM

An upstream carrier partner is experiencing an issue with passing us IMEI and cell tower information for some SIM cards. This may result in some false alarms for IMEI change events and some information missing from the dashboard. The cellular network itself is not affected and all other services are operating properly.

Latest Hologram outages

Delayed SIM Operations - 8 days ago
Incident with G2 iccid prefix 89357* - 28 days ago
Incident with G2 iccid prefix 89357* - about 1 month ago
Partial Outage - G2 SIMs/profiles - 2 months ago
Network and connectivity incident on SIMs on the 89357* range - 3 months ago

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