Outage in Hologram

Partial Outage - G2 SIMs/profiles

Resolved Major
December 11, 2024 - Started 2 months ago - Lasted about 5 hours
Official incident page

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Outage Details

We're currently experiencing a partial outage on our cellular network specific to our G2 profiles (SIMs/profiles with ICCID prefix 89357*). Some devices are experiencing intermittent issues attaching, opening new connections or sending/receiving SMS messages, but most devices are currently unaffected. We're working closely with our upstream partners to get this resolved as soon as possible.
Components affected
Hologram Cellular Network Hologram SMS
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 12/11/2024 10:24PM

This incident has been resolved.

MONITORING 2 months ago - at 12/11/2024 09:47PM

We are seeing traffic levels are now back to normal, so we will be monitoring for some time. We will provide further updates as needed.

INVESTIGATING 2 months ago - at 12/11/2024 05:24PM

We're currently experiencing a partial outage on our cellular network specific to our G2 profiles (SIMs/profiles with ICCID prefix 89357*). Some devices are experiencing intermittent issues attaching, opening new connections or sending/receiving SMS messages, but most devices are currently unaffected. We're working closely with our upstream partners to get this resolved as soon as possible.

Latest Hologram outages

Delayed SIM Operations - 8 days ago
Incident with G2 iccid prefix 89357* - 28 days ago
Incident with G2 iccid prefix 89357* - about 1 month ago
Network and connectivity incident on SIMs on the 89357* range - 3 months ago
Partial Outage - G1 SIMs/profiles - 5 months ago

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