Outage in Hologram

Partial Outage - G2 SIMs/profiles

Resolved Major
December 11, 2024 - Started 10 months ago - Lasted about 5 hours
Official incident page

Incident Report

We're currently experiencing a partial outage on our cellular network specific to our G2 profiles (SIMs/profiles with ICCID prefix 89357*). Some devices are experiencing intermittent issues attaching, opening new connections or sending/receiving SMS messages, but most devices are currently unaffected. We're working closely with our upstream partners to get this resolved as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/11/2024 10:24PM

This incident has been resolved.

MONITORING 10 months ago - at 12/11/2024 09:47PM

We are seeing traffic levels are now back to normal, so we will be monitoring for some time. We will provide further updates as needed.

INVESTIGATING 10 months ago - at 12/11/2024 05:24PM

We're currently experiencing a partial outage on our cellular network specific to our G2 profiles (SIMs/profiles with ICCID prefix 89357*). Some devices are experiencing intermittent issues attaching, opening new connections or sending/receiving SMS messages, but most devices are currently unaffected. We're working closely with our upstream partners to get this resolved as soon as possible.

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