Outage in Hologram

Incident with G2 iccid prefix 89357*

Resolved Major
January 26, 2025 - Started about 2 months ago - Lasted about 20 hours
Official incident page

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Outage Details

Sims with the G2 profile are unable to create new sessions. Existing sessions are not impacted. Our connectivity partner is investigating the issue.
Components affected
Hologram Cellular Network Hologram SMS
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/27/2025 01:22AM

This incident has been resolved.

MONITORING about 2 months ago - at 01/26/2025 09:26AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 01/26/2025 09:13AM

Our connectivity partners have released a fix, however the large rush of returning traffic brought down a different part of their network. They are working on getting it resolved

MONITORING about 2 months ago - at 01/26/2025 09:01AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 01/26/2025 05:54AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 01/26/2025 05:53AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 01/26/2025 05:17AM

Sims with the G2 profile are unable to create new sessions. Existing sessions are not impacted. Our connectivity partner is investigating the issue.

Latest Hologram outages

Connectivity Issues with Vodafone UK (GBRVF) - 13 days ago
Delayed SIM Operations for Global-1 (prefix 89445*) and USA2 (prefix 89148*) - 17 days ago
Ongoing Connectivity Incident on sims with an active G1 (89445*) profile - 22 days ago
Delayed SIM Operations - about 1 month ago
Incident with G2 iccid prefix 89357* - about 2 months ago

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