Outage in Hologram

Delayed SIM Operations for Global-1 (prefix 89445*) and USA2 (prefix 89148*)

Resolved Minor
March 03, 2025 - Started 8 months ago - Lasted about 17 hours
Official incident page

Incident Report

There is a currently a backlog of operations delaying SIM operations on our Global-1 and USA2 carrier. Backlog is processing and some customers may experience delays with some SIM operations. Cellular network and other API services are unaffected.
Components affected
Hologram SMS

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 03/04/2025 02:12PM

This backlog has been cleared.

INVESTIGATING 8 months ago - at 03/03/2025 09:27PM

There is a currently a backlog of operations delaying SIM operations on our Global-1 and USA2 carrier. Backlog is processing and some customers may experience delays with some SIM operations. Cellular network and other API services are unaffected.

Latest Hologram outages

UK degraded connectivity on G1 profile (ICCID prefix 8944*) - 3 days ago
Persistent issues with most services - 7 days ago
Incident: G2 Profile (89357*) Connectivity Disruption - 8 days ago
Intermittent data sessions on G2 (89357*) - 17 days ago
Partial Outage - Global-1 SIMs/profiles (ICCID prefix 89445*) - 17 days ago

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