Outage in Hologram
Connectivity issues on G3 SIMs/profiles (89464*)
Resolved MajorIncident Report
We are currently investigating a reported issue on our G3 SIMs/profiles (ICCID prefix 89464*).
We are seeing high percentages of packet loss with both existing and new data sessions.
We are actively working with our upstream partners on a resolution. We will provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 12/04/2025 08:44PM
This incident has been resolved.
MONITORING
2 days ago - at 12/04/2025 03:34PM
We had a brief 10 minute outage impacting some G3 sims. The issue should be resolved and our metrics are showing recovery.
We'll keep monitoring connectivity.
INVESTIGATING
2 days ago - at 12/04/2025 02:58PM
We are currently investigating a reported issue on our G3 SIMs/profiles (ICCID prefix 89464*).
We are seeing high percentages of packet loss with both existing and new data sessions.
We are actively working with our upstream partners on a resolution. We will provide updates as more information becomes available.
Latest Hologram outages
Connectivity Issue with EE - UK (GBRME) - 18 days ago
Service degradation on some G2 (89357*) profiles - 22 days ago
Connectivity Degradation on G1 Indigo (US / Miami PoP) - 29 days ago
Delayed device and usage reporting - 30 days ago
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