Outage in Hologram
Connectivity issues on Global-2 profiles (ICCID prefix 89357*)
Resolved MajorIncident Report
We are currently investigating a reported issue on our Global-2 profiles (ICCID prefix 89357*). We are seeing devices having trouble establishing new sessions/registrations on 4G/LTE. We are actively working with our upstream partners on a resolution and we'll provide updates as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 12/28/2025 11:01PM
This incident has been resolved.
MONITORING
29 days ago - at 12/28/2025 09:24PM
The issue has begun to resolve and we are seeing devices able to open sessions. We are continuing to monitor and work toward identifying a root cause.
INVESTIGATING
29 days ago - at 12/28/2025 08:42PM
We are currently investigating a reported issue on our Global-2 profiles (ICCID prefix 89357*). We are seeing devices having trouble establishing new sessions/registrations on 4G/LTE. We are actively working with our upstream partners on a resolution and we'll provide updates as more information becomes available.
Latest Hologram outages
Delayed bulk SIM Operations - 17 days ago
Delayed SIM Operations on Global-1 SIMs - 27 days ago
Delayed SIM Operations for G1 (89445*) profiles - about 1 month ago
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