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Outage in Hologram

Delayed SIM Operations on Global-1 SIMs

Resolved Minor
December 30, 2025 - Started 27 days ago - Lasted 2 days
Official incident page

Incident Report

There is a currently a backlog of operations delaying SIM operations on some the Global-1 profile. Backlog is processing and some customers may experience delays. Cellular network and other API services are unaffected.
Components affected
Hologram SMS

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 01/01/2026 07:54PM

This incident has been resolved.

IDENTIFIED 27 days ago - at 12/30/2025 11:53PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 27 days ago - at 12/30/2025 11:53PM

There is a currently a backlog of operations delaying SIM operations on some the Global-1 profile. Backlog is processing and some customers may experience delays. Cellular network and other API services are unaffected.

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