Outage in Holvi

We’re fixing an issue with PDF access for invoices and receipts

Resolved Minor
October 09, 2024 - Started about 1 year ago - Lasted 5 days
Official incident page

Incident Report

We recently had an issue with accessing PDFs for invoices, order receipts, and other documents, except for newly created ones. This caused errors like blue screens and failed Dropbox exports. We’ve identified the issue and are working on fixing it. It might take a little time for everything to be fully back to normal for all customers. Thanks for your patience, and we’ll keep you posted if anything changes.
Components affected
Holvi Web app Holvi Mobile app

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/14/2024 12:32PM

This incident has been resolved.

IDENTIFIED about 1 year ago - at 10/09/2024 12:48PM

We recently had an issue with accessing PDFs for invoices, order receipts, and other documents, except for newly created ones. This caused errors like blue screens and failed Dropbox exports.

We’ve identified the issue and are working on fixing it. It might take a little time for everything to be fully back to normal for all customers. Thanks for your patience, and we’ll keep you posted if anything changes.

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