Outage in Hootsuite
Delayed messages in Inbox 2.0
Resolved MinorIncident Report
Summary AI Generated
Hootsuite experienced a 1.7-hour delay in message ingestion for Inbox 2.0, causing new messages and comments to appear slower than usual in user dashboards across both web and mobile applications. The team deployed a fix to resume live message ingestion and worked through the backlog of delayed messages. The issue was fully resolved with all incoming messages restored to real-time streaming and the message backlog cleared.
Hey there. We are currently experiencing a delay with message ingestion in Inbox 2.0. As a result, new messages and comments may take longer than usual to appear in your dashboard. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding. Please subscribe to receive status updates.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 06/07/2026 02:51PM
We can confirm that the Inbox 2.0 ingestion delays have been fully resolved. The message backlog has cleared, and all incoming messages are now streaming in real-time. Thank you for your patience and understanding!
MONITORING
6 days ago - at 06/07/2026 02:23PM
A fix has been deployed, and live message ingestion has resumed. We are currently working through the backlog of delayed messages to ensure all data is fully synchronized. Thank you for your continued patience.
IDENTIFIED
6 days ago - at 06/07/2026 01:10PM
Hey there. We are currently experiencing a delay with message ingestion in Inbox 2.0. As a result, new messages and comments may take longer than usual to appear in your dashboard. Our team is working to fix this as quickly as possible. Thank you in advance for your understanding. Please subscribe to receive status updates.
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