Outage in Hope College System
Login Issues with the Health Center Patient Portal
Resolved Minor
September 01, 2026 - Started 15 days ago
- Lasted 2 days
Incident Report
We are currently working with the vendor of the Health Center's patient portal software to get logins working once again with your 1Hope Accounts. We will post here when we have any updates.
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Latest Updates ( sorted recent to last )
INVESTIGATING
15 days ago - at 09/01/2026 06:11PM
We are currently working with the vendor of the Health Center's patient portal software to get logins working once again with your 1Hope Accounts. We will post here when we have any updates.
RESOLVED
14 days ago - at 09/02/2026 07:48PM
We have worked with the vendor to resolve the issue. Logging in with a 1Hope Account should work once again with [patient-hope.medicatconnect.com](https://patient-hope.medicatconnect.com/). Please reach out to the Help Desk ([cit@hope.edu](mailto:cit@hope.edu), or [616.395.7670](tel:16163957670)) if you have any further issues!
INVESTIGATING
14 days ago - at 09/03/2026 12:55PM
Students are once again unable to login to the Patient Accounts with the Health Center. CIT is working with the vendor to diagnose the issue.
MONITORING
14 days ago - at 09/03/2026 03:13PM
Logins appear to now be working again after working with the vendor. Please contact CIT if you experience any issues logging in.
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