Outage in HostiFi

Issues with UISP servers booting up

Resolved Minor
December 10, 2024 - Started 11 days ago - Lasted about 5 hours
Official incident page

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Outage Details

We have been witnessing reports related to UISP servers in general, regardless of being hosted by HostiFi or Ubiquiti. This issue affects the UISP instance from booting up when restarted. This is due to a bug in the "Geomagnetism" library and is preventing UISP servers from starting up. Currently, our dev Andrew is working on a patch and we hope Ubiquiti will also release a hotfix for UISP users who aren't using HostiFi.
Components affected
HostiFi UISP
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 12/10/2024 09:53PM

This issue has now been resolved, a patch has been applied to those affected servers and is being rolled out across all of UISP servers hosted by HostiFi. If you are still seeing issues, please reach out to our support team.

IDENTIFIED 11 days ago - at 12/10/2024 05:28PM

We have been witnessing reports related to UISP servers in general, regardless of being hosted by HostiFi or Ubiquiti. This issue affects the UISP instance from booting up when restarted. This is due to a bug in the "Geomagnetism" library and is preventing UISP servers from starting up.

Currently, our dev Andrew is working on a patch and we hope Ubiquiti will also release a hotfix for UISP users who aren't using HostiFi.

Latest HostiFi outages

Partial outage affecting some UniFi Servers - 3 months ago
Unplanned incident affecting UniFi and UISP servers - over 2 years ago

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