Outage in HostiFi

Issues with UISP servers booting up

Resolved Minor
December 10, 2024 - Started 10 months ago - Lasted about 5 hours
Official incident page

Incident Report

We have been witnessing reports related to UISP servers in general, regardless of being hosted by HostiFi or Ubiquiti. This issue affects the UISP instance from booting up when restarted. This is due to a bug in the "Geomagnetism" library and is preventing UISP servers from starting up. Currently, our dev Andrew is working on a patch and we hope Ubiquiti will also release a hotfix for UISP users who aren't using HostiFi.
Components affected
HostiFi UISP

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/10/2024 09:53PM

This issue has now been resolved, a patch has been applied to those affected servers and is being rolled out across all of UISP servers hosted by HostiFi. If you are still seeing issues, please reach out to our support team.

IDENTIFIED 10 months ago - at 12/10/2024 05:28PM

We have been witnessing reports related to UISP servers in general, regardless of being hosted by HostiFi or Ubiquiti. This issue affects the UISP instance from booting up when restarted. This is due to a bug in the "Geomagnetism" library and is preventing UISP servers from starting up.

Currently, our dev Andrew is working on a patch and we hope Ubiquiti will also release a hotfix for UISP users who aren't using HostiFi.

Latest HostiFi outages

Partial outage affecting some UniFi Servers - about 1 year ago
Unplanned incident affecting UniFi and UISP servers - over 3 years ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook