Service Disruption Affecting Payments and Titan Email Services

All services are now fully operational.

We’re keeping an eye on everything to ensure continued stability.

Some customers may experience occasional issues with payments processing. This is related to an ongoing AWS outage.

We're actively monitoring the situation and working to minimise any impact.

We'll share another update in 2 hours or sooner if needed.

Payment and Titan Mail services are operating normally.
We continue to monitor the situation to ensure stability. Thank you for your patience and understanding.

Next update in 2 hours or sooner if anything changes.

Payment and Titan Mail services are back to normal.

We are monitoring the situation to ensure stability. Thank you for your patience and understanding.

Next update in 2 hours or sooner if anything changes.

We have experienced distrupted payment processing systems and Titan mail services.
Current status: Root cause have been found and mitigated. Services may be slightly slower than usual.

Affected services:
Service Activations: New service activations are temporarily delayed as payment confirmations are not being processed.
Refund Processing: Refund requests are experiencing delays and may not be processed immediately.
Payment Recording: Some payment transactions may not be reflected in account dashboards right away.
hPanel Access: Customer portal (hPanel) may be slow or unresponsive.
Titan mail: Services may work slower or unresponsive.

We apologise for any inconvenience and appreciate your patience while we work to restore full functionality.

Next update in 2 hours or sooner if any updates.

We are currently experiencing issues with our payment processing systems and Titan mails that are impacting several services:
Service Activations: New service activations are temporarily delayed as payment confirmations are not being processed.
Refund Processing: Refund requests are experiencing delays and may not be processed immediately.
Payment Recording: Some payment transactions may not be reflected in account dashboards right away.
hPanel Access: Customer portal (hPanel) may be slow or unresponsive.
Titan mail: Services may work slower or unresponsive.

Current Status: Currently affected services are being restored. Our engineering team are monitoring and working to ensure fastest services restoration.

We apologise for any inconvenience and appreciate your patience while we work to restore full functionality.

Next update in 1 hour or sooner if any updates.

We are currently experiencing issues with our payment processing systems that are impacting several services:
Service Activations: New service activations are temporarily delayed as payment confirmations are not being processed.
Refund Processing: Refund requests are experiencing delays and may not be processed immediately.
Payment Recording: Some payment transactions may not be reflected in account dashboards right away.
hPanel Access: Customer portal (hPanel) may be slow or unresponsive.
Titan mail: Services may work slower or unresponsive.

Current Status: Our engineering team have found and confirmed root cause which is the global AWS outage.

We apologise for any inconvenience and appreciate your patience while we work to restore full functionality.

Next update in 1 hour or sooner if any updates.

We are currently experiencing issues with our payment processing systems that are impacting several services:
Service Activations: New service activations are temporarily delayed as payment confirmations are not being processed.
Refund Processing: Refund requests are experiencing delays and may not be processed immediately.
Payment Recording: Some payment transactions may not be reflected in account dashboards right away.
hPanel Access: Customer portal (hPanel) may be slow or unresponsive.

Current Status: Our engineering team have found and confirmed root cause which is the global AWS outage.

We apologise for any inconvenience and appreciate your patience while we work to restore full functionality.

Next update in 1 hour.

We are currently experiencing issues with our payment processing systems that are impacting several services:
Service Activations: New service activations are temporarily delayed as payment confirmations are not being processed
Refund Processing: Refund requests are experiencing delays and may not be processed immediately
Payment Recording: Some payment transactions may not be reflected in account dashboards right away
hPanel Access: Customer portal (hPanel) may be slow or unresponsive
Current Status: Our engineering team is actively working to resolve these issues. We are monitoring the situation closely and will provide updates as more information becomes available.
We apologize for any inconvenience and appreciate your patience while we work to restore full functionality.

Next update in 1 hour.

We are currently experiencing issues with our payment processing systems that are impacting several services:
Service Activations: New service activations are temporarily delayed as payment confirmations are not being processed
Refund Processing: Refund requests are experiencing delays and may not be processed immediately
Payment Recording: Some payment transactions may not be reflected in account dashboards right away
Current Status: Our engineering team is actively working to resolve these issues. We are monitoring the situation closely and will provide updates as more information becomes available.
We apologize for any inconvenience and appreciate your patience while we work to restore full functionality.

Next update in 1 hour.