Outage in HouseCanary

Order Manager - intermittent access issues

Resolved Minor
May 31, 2024 - Started 7 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue related to Order Manager that is resulting in some clients not being able to access the application. We will provide an update once the issue has been identified.
Components affected
HouseCanary Order Manager - API HouseCanary Order Manager - Web Application
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/31/2024 05:35PM

We've deployed a fix for this issue and Order Manager is now fully operational.

IDENTIFIED 7 months ago - at 05/31/2024 04:45PM

We have identified the issue and are in the process of releasing a fix.

INVESTIGATING 7 months ago - at 05/31/2024 04:33PM

We are currently investigating an issue related to Order Manager that is resulting in some clients not being able to access the application. We will provide an update once the issue has been identified.

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