Outage in HULFT Square

Monitoring function is down.

Resolved Major
October 12, 2023 - Started about 1 year ago
Official incident page

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Outage Details

The Monitoring function is currently unavailable. We apologize for any inconvenience caused. Please wait until the failure is recovered. support@square.hulft.com
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/12/2023 10:17AM

1,事象
 一部のお客様において、監査ログのシステムイベントの表示遅延が発生する。
 その他のモニタリングログは正常に表示されます。

 モニタリング > 監査 > システムイベント

2,原因
 システムイベントに特定の長さ以上のログが含まれている場合に本事象が発生することを確認いたしました。

3,対処
 現時点で、ブラウザとしてFireFoxを使用した場合は、本事象が発生しないことを確認しております。
 万が一お客様環境で、本事象が発生した場合は、FireFoxを使用し、回避できるかどうかをご確認願いします。
 もし、回避できなかった場合は、お手数ですがHULFT Squareテクニカルサポートセンターまでお問い合わせ願います。

4,本事象の扱い
 サービス停止ではなく単体機能の問題と判断しましたので、ステータスページは復旧といたします。

1,Event
 Some customers are experiencing delays in displaying system events in the AUDIT log.
 Other monitoring logs are displayed normally.

 Monitoring > AUDIT >System Event

2,Cause
 We have confirmed that this issue occurs when system events contain logs longer than a certain length.

3,Solution
 At this time, we have confirmed that this issue does not occur when FireFox is used as the browser.
 If this problem should occur in your environment, please use FireFox and see if you can work around it.
 If the problem cannot be avoided, please contact the HULFT Square Technical Support Center.

4, Handling of this issue
 We have determined that this is not a service outage, but a stand-alone functional issue, so the status page will be restored.

INVESTIGATING about 1 year ago - at 10/12/2023 09:44AM

一部のお客様において、監査ログのシステムイベントの表示遅延が発生しております。
その他のモニタリングログは正常に表示されます。

モニタリング > 監査 > システムイベント

Some customers are experiencing delays in displaying system events in the AUDIT log.
Other monitoring logs are displayed normally.

Monitoring > AUDIT >System Event

INVESTIGATING about 1 year ago - at 10/12/2023 08:41AM

The Monitoring function is currently unavailable.
We apologize for any inconvenience caused. Please wait until the failure is recovered.
support@square.hulft.com

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