Outage in HUMAN
PerimeterX external support chat system Is down
Resolved MajorIncident Report
The PerimeterX external support chat system (Slack) is currently experiencing performance issues. support@perimeterx.com email ticketing system is unaffected, and may still be used for support communications.
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 06/02/2023 07:18PM
At this time any issues our partners may have experienced related to access or logging into your dedicated Slack channel or space should be resolved. However, if you are still experiencing issues related to access or Slack channel login, please reach out to your customer success point of contact via email, or submit an escalation directly to SocSupport@humansecurity.com. Additionally, by phone at +1-650-620-7800 (press 2 for support). We sincerely appreciate your patience and support.
MONITORING
over 2 years ago - at 06/02/2023 07:05PM
At this time any issues our partners may have experienced related to access or logging into your dedicated Slack channel or space should be resolved. However, if you are still experiencing issues related to access or Slack channel login, please reach out to your customer success point of contact via email, or submit an escalation directly to SocSupport@humansecurity.com. Additionally, by phone at +1-650-620-7800 (press 2 for support). We sincerely appreciate your patience and support.
INVESTIGATING
over 2 years ago - at 06/02/2023 03:49AM
The PerimeterX external support chat system (Slack) is currently experiencing performance issues. support@perimeterx.com email ticketing system is unaffected, and may still be used for support communications.
Latest HUMAN outages
Partial degradation of detection engine - 8 months ago
Possible degradation of the cloud detector - 11 months ago
Networking issues impacting mobile traffic detection - over 1 year ago
Possible issue impacting system performance - over 1 year ago
Retroactive - Impacted detection and console visibility - almost 2 years ago
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