Outage in Humi

Errors sending certain email notices to employees

Resolved Minor
August 13, 2025 - Started 2 days ago - Lasted about 2 hours

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Outage Details

We are currently investigating a system-wide issue preventing certain email notices from reaching employees. Payroll emails remain unaffected, however clients may receive errors when attempting to send offer letters and certain other notifications. Updates will be provided as they become available.
Latest Updates ( sorted recent to last )
IDENTIFIED 2 days ago - at 08/13/2025 10:06PM

We have identified the cause of the system-wide issue blocking certain email notifications sent by Humi and are continuing to work towards a fix. Payroll emails remain unaffected, however other email notifications (such as password resets, offer letters, and document assignment notices) are failing to send. Updates will continue to be posted as they become available.

INVESTIGATING 2 days ago - at 08/13/2025 08:16PM

We are currently investigating a system-wide issue preventing certain email notices from reaching employees. Payroll emails remain unaffected, however clients may receive errors when attempting to send offer letters and certain other notifications. Updates will be provided as they become available.

INVESTIGATING 2 days ago - at 08/13/2025 08:05PM

We are currently investigating a system-wide issue preventing certain email notices from reaching employees. Payroll emails remain unaffected, however clients may receive errors when attempting to send offer letters and certain other notifications. Updates will be provided as they become available.

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