Outage in Humio

Degraded performance on US-1

Resolved Major
August 02, 2023 - Started almost 2 years ago - Lasted about 6 hours
Official incident page

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Outage Details

We've identified a performance degradation on the US-1 instance of LogScale, and are working to remediate. Performance impact began at approximately 0600 PDT / 1300 UTC. This is impacting customers who have `logscale.us-1.crowdstrike.com` in their URL.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 08/02/2023 10:41PM

Continued monitoring shows performance as standard levels. We are resolving this incident at this time.
There was no data or ingest loss. Impact was delayed ingest & delayed querying, which may include alerts.

MONITORING almost 2 years ago - at 08/02/2023 09:24PM

We have completed the deploy to all of the US instances, and see performance returning to expected levels. We're continuing to monitor and will update once the issue is fully resolved.

IDENTIFIED almost 2 years ago - at 08/02/2023 08:09PM

We have completed the deploy to part of the US-1 instance, and are seeing performance improvements. We're continuing to deploy to the rest of the instance, and will update once complete.

IDENTIFIED almost 2 years ago - at 08/02/2023 06:48PM

We are doing a rolling deploy to continue mitigation, expect small hiccups in page loading and some queries may be stopped.

IDENTIFIED almost 2 years ago - at 08/02/2023 06:12PM

Restart is complete. We're continuing to mitigate performance, and query performance is still impacted, but other components have resumed standard performance parameters.

IDENTIFIED almost 2 years ago - at 08/02/2023 05:19PM

We're restarting the instance, which will bring down ingest & UI access for the next 5-10 minutes.

IDENTIFIED almost 2 years ago - at 08/02/2023 04:50PM

We've identified a performance degradation on the US-1 instance of LogScale, and are working to remediate.
Performance impact began at approximately 0600 PDT / 1300 UTC.

This is impacting customers who have `logscale.us-1.crowdstrike.com` in their URL.

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