Outage in Hyonix

Singapore (SIN1) Network Outage

Resolved Major

November 25, 2025 - Started about 2 months ago - Lasted about 1 hour

Incident Report

Our team is currently aware of an issue affecting our Singapore (SIN1) location, our team is currently investigating this issue.

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Latest Updates ( sorted recent to last )

INVESTIGATING about 2 months ago - at 11/25/2025 03:52PM

Our team is currently aware of an issue affecting our Singapore (SIN1) location, our team is currently investigating this issue.

MONITORING about 2 months ago - at 11/25/2025 04:04PM

We've been able to fully reroute to our alternative upstream at this time, all services are back online. Customers might see elevated latency as the main upstream is disabled, our team will re-enable the main upstream once we confirmed that they are back online and stable.

IDENTIFIED about 2 months ago - at 11/25/2025 03:57PM

We are able to confirm that one of our main upstream is currently experiencing partial outages, where it becomes unreachable from many networks but not all. It appears that the main upstream still announcing our subnets despite experiencing outages, preventing automatic failover to our alternative upstream. Our team has started to reroute to alternative upstream manually at this time.

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