HYPR iOS 10.7 Account lockout issue

Good Evening,

We have released a new version of the HYPR app for iOS to the App Store, (Version 10.7.3). We recommend that all iOS users update to the latest version as the update includes important fixes that address the issue observed, and identified in HYPR's previous version (10.7.0 iOS).

Our team will continue to monitor the rollout and overall application performance.

Please contact HYPR Support if you experience any issues after updating or have additional questions

Thank you,

HYPR Support Team

Problem Statement:
Some users upgrading to HYPR version 10.7, on iOS experienced a loss of existing HYPR registrations,making them unable to authenticate to their accounts. Impacted users are able to successfully re register on the same device without issue as a workaround.

Corrective Action:
We have paused the rollout of the iOS 10.7 release. As a result, iOS devices will no longer automatically update to this version. Users may still manually update if they choose to do so, however it is not advised at this time.

Our engineering team is actively working on a patch release and is prioritizing a near term resolution. The updated version will be submitted to the App Store as soon as it is ready.

This page wil lbe updated once app store submission occurs.