Outage in i-Ready
i-Ready Support Response Delays
Resolved Minor
September 16, 2026 - Started 18 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
A Salesforce service disruption caused i-Ready support response delays for approximately 2.3 hours, routing incoming calls to voicemail instead of live agents. The i-Ready platform itself was unaffected, with students and educators able to log in and use it normally throughout the incident. Voicemails and emails continued to reach the support team, who followed up as capacity allowed.
Salesforce, which we use to manage support cases and phone calls, is currently experiencing a service disruption. As a result, you may see slower response times when contacting i-Ready Support, and calls will route to voicemail rather than reaching a live agent. Voicemails and emails still reach us, and we'll follow up as soon as we're able.
i-Ready itself is not impacted. Students and educators can log in and work in the platform as usual.
Salesforce is posting updates on their status page: https://status.salesforce.com
We'll post updates here as we learn more. Thank you for your patience.
i-Ready itself is not impacted. Students and educators can log in and work in the platform as usual.
Salesforce is posting updates on their status page: https://status.salesforce.com
We'll post updates here as we learn more. Thank you for your patience.
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Latest Updates ( sorted recent to last )
18 days ago - at 09/16/2026 01:22PM
Salesforce, which we use to manage support cases and phone calls, is currently experiencing a service disruption. As a result, you may see slower response times when contacting i-Ready Support, and calls will route to voicemail rather than reaching a live agent. Voicemails and emails still reach us, and we'll follow up as soon as we're able.
i-Ready itself is not impacted. Students and educators can log in and work in the platform as usual.
Salesforce is posting updates on their status page: https://status.salesforce.com
We'll post updates here as we learn more. Thank you for your patience.
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