Outage in iAdvize (HA)

P2 - Mobile application - Video not possible for agents connected on the iAdvize mobile app

Resolved Major
April 17, 2023 - Started over 1 year ago - Lasted about 18 hours
Official incident page

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Outage Details

The video channel is currently not working for agents connected to the iAdvize application (iOs & Android). Our technical team is currently investigating the cause of this problem. There is no issue for agents connected to iAdvize from a computer.
Components affected
iAdvize (HA) Mobile App
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/18/2023 09:45AM

Please know that the fix is live.
So, the problem is resolved.

Thank you.

IDENTIFIED over 1 year ago - at 04/18/2023 08:07AM

We have identified the origin of the functional regression.
Our technical team is working on a fix. We expect a resolution within the day.
Thank you for your patience.

INVESTIGATING over 1 year ago - at 04/17/2023 03:32PM

The video channel is currently not working for agents connected to the iAdvize application (iOs & Android). Our technical team is currently investigating the cause of this problem.

There is no issue for agents connected to iAdvize from a computer.

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