[RESOLVED] P2 - Since the 7th of August 6pm CET, our presence and occupation reports are not updated

After a monitoring period, we confirm that the incident has been resolved.

The presence and occupation data are once again being recorded.
However, during the period of the incident (from Wednesday 7 August 6:03pm CET to Friday 9 August 10:57am CET) the presence and occupation events were not recorded. Therefore, you may notice inconsistencies in the reports related to these indicators.

On behalf of iAdvize, we apologise for any inconvenience caused.

We confirm that the presence and occupation data are being recorded again.
We are now working on resynchronising any user account that require it.

As no presence or occupation events were recorded during the incident, reports linked to this data may display inconsistencies during this period.

We have finished an upgrade that ran all night.
We are currently validating that the presence data in the reports is calculated again.

We are sorry for the inconvenience caused.

We are continuing to work on resolving this problem.

Impact is on statistics only: the agents' presence and occupation events are not recorded since Aug 7th at 6pm CET.
Therefore you may see inconsistencies in the presence and occupation reports, as well as on the presence indicator in the Supervision.

However there is no impact in handling conversations nor in conversation volume.

We are sorry for the inconvenience caused.

We are still working on a fix.
Thanks for your patience.

We are continuing to work on a fix for this issue.
Presence and occupation events are still not recorded in the reports.

Since the 7th of August 6pm CET, our presence report is not updated with any occupation or presence events.
Our technical team has identified the root cause and is correcting it.

We keep you informed.