Outage in iAdvize (HA)
Impossibility for visitors to start conversations
Resolved MajorIncident Report
It is not possible for visitors to start conversations. This incident is impacting all our services. Our technical team is currently looking into the issue, we will update you as we learn more.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 12/18/2024 02:28PM
This incident has been resolved
MONITORING
about 1 year ago - at 12/18/2024 01:47PM
We found the root cause of the issue.
Yet, a fix is live. All is working normally since 2:40pm (CET)
We keep monitoring the production.
INVESTIGATING
about 1 year ago - at 12/18/2024 01:41PM
Please note that ongoing conversations are not impacted.
Only new conversations can't be created
INVESTIGATING
about 1 year ago - at 12/18/2024 01:39PM
It is not possible for visitors to start conversations. This incident is impacting all our services. Our technical team is currently looking into the issue, we will update you as we learn more.
Latest iAdvize (HA) outages
P1 - General ssue on social channels - 19 days ago
P2 - Latency in Copilot's response time - 4 months ago
P2 - It is no longer possible to record a date using the selector in certain reports. - 4 months ago
P1 - Disturbances on conversation flow from social channels - 6 months ago
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