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Outage in iAdvize (HA)

Impossibility for visitors to start conversations

Resolved Major
December 18, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

It is not possible for visitors to start conversations. This incident is impacting all our services. Our technical team is currently looking into the issue, we will update you as we learn more.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/18/2024 02:28PM

This incident has been resolved

MONITORING over 1 year ago - at 12/18/2024 01:47PM

We found the root cause of the issue.
Yet, a fix is live. All is working normally since 2:40pm (CET)
We keep monitoring the production.

INVESTIGATING over 1 year ago - at 12/18/2024 01:41PM

Please note that ongoing conversations are not impacted.
Only new conversations can't be created

INVESTIGATING over 1 year ago - at 12/18/2024 01:39PM

It is not possible for visitors to start conversations. This incident is impacting all our services. Our technical team is currently looking into the issue, we will update you as we learn more.

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