Outage in iAdvize (HA)

(P1) General instabilities

Resolved Major
September 08, 2025 - Started about 16 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently facing an issue. The creation of conversations is impacted Handling conversations in the Desk might be impacted too
Components affected
iAdvize (HA) Mirroring / Cobrowsing iAdvize (HA) Conversation transfert iAdvize (HA) Conversation closure iAdvize (HA) Conversation views iAdvize (HA) Canned answer iAdvize (HA) Message exchange
Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 09/08/2025 10:49AM

On 07/09 (07:01–07:18 CET) and 08/09 (09:37–09:55 CET), the iAdvize platform experienced instability due to issues with our networking service.

07/09: The platform (Admin, Desk, Livechat) was unavailable. Services were restored after a restart.

08/09: Livechat and Desk were unstable. Admin remained operational. Services were restored after a system reboot.

Everything is now fully operational. We are reinforcing our systems to avoid a recurrence.

We sincerely apologize for the inconvenience caused.

MONITORING about 16 hours ago - at 09/08/2025 08:07AM

A fix has been implemented.
We are monitoring the solution.

IDENTIFIED about 16 hours ago - at 09/08/2025 07:59AM

The issue has been identified, and a fix is currently being deployed.

INVESTIGATING about 16 hours ago - at 09/08/2025 07:50AM

We are currently facing an issue.
The creation of conversations is impacted
Handling conversations in the Desk might be impacted too

Latest iAdvize (HA) outages

P1 - Notification not showing on websites - 2 months ago
P1 - Copilots are not responding & conversation instability - 3 months ago
P1 - Copilots are not responding & conversation report instability - 3 months ago
P2 - stats indexing problem - 3 months ago
P1 - Copilots are not responding - 4 months ago

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