Outage in iAdvize (HA)

(P1) General instabilities

Resolved Major

September 08, 2025 - Started 5 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently facing an issue. The creation of conversations is impacted Handling conversations in the Desk might be impacted too

Components affected

iAdvize (HA) Conversation views iAdvize (HA) Message exchange iAdvize (HA) Conversation closure iAdvize (HA) Conversation transfert iAdvize (HA) Mirroring / Cobrowsing iAdvize (HA) Canned answer

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Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 09/08/2025 10:49AM

On 07/09 (07:01–07:18 CET) and 08/09 (09:37–09:55 CET), the iAdvize platform experienced instability due to issues with our networking service.

07/09: The platform (Admin, Desk, Livechat) was unavailable. Services were restored after a restart.

08/09: Livechat and Desk were unstable. Admin remained operational. Services were restored after a system reboot.

Everything is now fully operational. We are reinforcing our systems to avoid a recurrence.

We sincerely apologize for the inconvenience caused.

MONITORING 5 months ago - at 09/08/2025 08:07AM

A fix has been implemented.
We are monitoring the solution.

IDENTIFIED 5 months ago - at 09/08/2025 07:59AM

The issue has been identified, and a fix is currently being deployed.

INVESTIGATING 5 months ago - at 09/08/2025 07:50AM

We are currently facing an issue.
The creation of conversations is impacted
Handling conversations in the Desk might be impacted too

Latest iAdvize (HA) outages

P2 - Latency in Copilot's response time - about 2 months ago

P2 - It is no longer possible to record a date using the selector in certain reports. - 2 months ago

P1 - Ongoing disruption on Copilot feature and Knowledges ingestion - 4 months ago

P1 - Disturbances on conversation flow from social channels - 4 months ago

(P1) Conversation creation instabilities - 4 months ago

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