Outage in iAdvize (HA)

(P1) Conversation creation instabilities

Resolved Major

September 18, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently facing an issue. The creation of conversations is impacted

Components affected

iAdvize (HA) Chat

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 09/18/2025 11:43AM

This incident has been resolved.

MONITORING 4 months ago - at 09/18/2025 10:35AM

A fix has been implemented.
We are monitoring the solution.

IDENTIFIED 4 months ago - at 09/18/2025 10:17AM

The issue has been identified, and a fix is currently being deployed.

INVESTIGATING 4 months ago - at 09/18/2025 10:13AM

We are currently facing an issue.
The creation of conversations is impacted

Latest iAdvize (HA) outages

P2 - Latency in Copilot's response time - about 2 months ago

P2 - It is no longer possible to record a date using the selector in certain reports. - 2 months ago

P1 - Ongoing disruption on Copilot feature and Knowledges ingestion - 4 months ago

P1 - Disturbances on conversation flow from social channels - 4 months ago

(P1) General instabilities - 5 months ago

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