Outage in iAdvize (HA)

P1 - Disturbances on conversation flow from social channels

Resolved Major

September 23, 2025 - Started 4 months ago - Lasted about 22 hours
Official incident page

Incident Report

We are currently experiencing disruptions on our platform affecting its proper functioning. It is difficult to respond to visitors and to close conversations from Social channels.

Components affected

iAdvize (HA) Facebook iAdvize (HA) Facebook Messenger iAdvize (HA) Message exchange iAdvize (HA) Conversation closure iAdvize (HA) WhatsApp iAdvize (HA) SMS

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 09/24/2025 08:37AM

This incident has been resolved.

MONITORING 4 months ago - at 09/23/2025 11:35AM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 09/23/2025 11:34AM

We are continuing to monitor for any further issues on social channels.

MONITORING 4 months ago - at 09/23/2025 11:18AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 months ago - at 09/23/2025 11:08AM

We are currently experiencing disruptions on our platform affecting its proper functioning.
It is difficult to respond to visitors and to close conversations from Social channels.

Latest iAdvize (HA) outages

P2 - Latency in Copilot's response time - about 2 months ago

P2 - It is no longer possible to record a date using the selector in certain reports. - 2 months ago

P1 - Ongoing disruption on Copilot feature and Knowledges ingestion - 4 months ago

(P1) Conversation creation instabilities - 4 months ago

(P1) General instabilities - 5 months ago

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