Outage in iAdvize (HA)
P1 - Ongoing disruption on Copilot feature and Knowledges ingestion
Resolved Major
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Outage Details
The copilot feature is facing issues. Message processing is significantly slower.
The ingestion and processing of knowledge bases feeding the copilots is also significantly slowed down.
We suspect a network failure at our LLM provider.
Components affected
iAdvize (HA) BotLatest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 10/06/2025 03:52PM
This incident has been resolved.
MONITORING
8 days ago - at 10/06/2025 08:53AM
The latest correction has been successfully completed.
Copilot is back and working as expected.
IDENTIFIED
8 days ago - at 10/06/2025 08:27AM
As we are not seeing any improvement,
we are trying to implement another solution to mitigate the issue.
MONITORING
8 days ago - at 10/06/2025 08:14AM
We have implemented a solution to mitigate the problem.
We are monitoring Copilot.
INVESTIGATING
8 days ago - at 10/06/2025 07:42AM
We are continuing to investigate this issue.
IDENTIFIED
8 days ago - at 10/06/2025 07:38AM
We are looking for alternatives to restore the platform to normal operation as quickly as possible.
INVESTIGATING
8 days ago - at 10/06/2025 07:36AM
The issue is identified:
Looks like we are facing connexion issues between iAdvize and our LLM provider.
We are investigating further.
INVESTIGATING
8 days ago - at 10/06/2025 07:30AM
The copilot feature is facing issues. Message processing is significantly slower.
The ingestion and processing of knowledge bases feeding the copilots is also significantly slowed down.
We suspect a network failure at our LLM provider.
Latest iAdvize (HA) outages
(P1) Conversation creation instabilities - 26 days ago
(P1) General instabilities - about 1 month ago
P1 - Notification not showing on websites - 3 months ago
P1 - Copilots are not responding & conversation instability - 4 months ago
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