Outage in iAdvize (HA)

P1 - Ongoing disruption on Copilot feature and Knowledges ingestion

Resolved Major
October 06, 2025 - Started 28 days ago - Lasted about 8 hours
Official incident page

Incident Report

The copilot feature is facing issues. Message processing is significantly slower. The ingestion and processing of knowledge bases feeding the copilots is also significantly slowed down. We suspect a network failure at our LLM provider.
Components affected
iAdvize (HA) Bot

Need to monitor iAdvize (HA) outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 10/06/2025 03:52PM

This incident has been resolved.

MONITORING 28 days ago - at 10/06/2025 08:53AM

The latest correction has been successfully completed.
Copilot is back and working as expected.

IDENTIFIED 28 days ago - at 10/06/2025 08:27AM

As we are not seeing any improvement,
we are trying to implement another solution to mitigate the issue.

MONITORING 28 days ago - at 10/06/2025 08:14AM

We have implemented a solution to mitigate the problem.
We are monitoring Copilot.

INVESTIGATING 28 days ago - at 10/06/2025 07:42AM

We are continuing to investigate this issue.

IDENTIFIED 28 days ago - at 10/06/2025 07:38AM

We are looking for alternatives to restore the platform to normal operation as quickly as possible.

INVESTIGATING 28 days ago - at 10/06/2025 07:36AM

The issue is identified:
Looks like we are facing connexion issues between iAdvize and our LLM provider.
We are investigating further.

INVESTIGATING 28 days ago - at 10/06/2025 07:30AM

The copilot feature is facing issues. Message processing is significantly slower.
The ingestion and processing of knowledge bases feeding the copilots is also significantly slowed down.

We suspect a network failure at our LLM provider.

Latest iAdvize (HA) outages

P1 - Disturbances on conversation flow from social channels - about 1 month ago
(P1) Conversation creation instabilities - about 2 months ago
(P1) General instabilities - about 2 months ago
P1 - Notification not showing on websites - 4 months ago
P1 - Copilots are not responding & conversation instability - 5 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook