Service disruption - Impossible to start new conversations & errors on the conversation panel

This incident has been resolved.

The incident is over since 10:50am CET. The conversation processing flow is now operational.

Thank you for your patience.

Following technical interventions we are noticing great improvements.
Services have been restarted gradually, while monitoring the results.

You should notice improvements on your side: New incoming conversations can arrive on the conversation panel

We are monitoring the situation, we will communicate again when we notice the situation is fully back to normal.

We are currently experiencing service disruptions, so you may notice issues on several services:
- It is impossible to start new conversations
- Errors on the conversations panel on opened conversations

Our technical team is currently working on this issue.