Outage in IBM Video Streaming

VOD (Video-on-demand) processing and uploading issues

Resolved Major

January 06, 2025 - Started over 1 year ago - Lasted about 21 hours
Official incident page

Incident Report

affected VOD processing may cause delayed processing of new auto-records, VOD/VTT uploads, or other VOD related processes. We are currently investigating the issue

Components affected

IBM Video Streaming Video-On-Demand IBM Video Streaming Video-On-Demand

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 01/07/2025 11:10AM

We are pleased to inform our users that the issue affecting VOD processing has been resolved. All VOD services are now fully operational. We sincerely apologize for any inconvenience caused during this downtime and appreciate your patience and understanding as we worked to address the issue.

If you experience any further problems, please do not hesitate to contact our support team.

MONITORING over 1 year ago - at 01/07/2025 10:02AM

We would like to inform our users that VOD processing (for VOD/VTT uploads, new auto-records, VOD related prcocesses) may still have delays at this time. Our technical teams are actively working to resolve the issue, and we are closely monitoring the situation. We sincerely apologize for any inconvenience caused and appreciate your continued patience. Further updates will be provided as they become available.

MONITORING over 1 year ago - at 01/06/2025 04:44PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 01/06/2025 04:42PM

We are currently investigating this issue.

MONITORING over 1 year ago - at 01/06/2025 04:42PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 01/06/2025 02:27PM

affected VOD processing may cause delayed processing of new auto-records, VOD/VTT uploads, or other VOD related processes. We are currently investigating the issue

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