Outage in IBM Watson Media

VOD (Video-on-demand) processing and uploading issues

Resolved Major
January 06, 2025 - Started 30 days ago - Lasted about 21 hours
Official incident page

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Outage Details

affected VOD processing may cause delayed processing of new auto-records, VOD/VTT uploads, or other VOD related processes. We are currently investigating the issue
Latest Updates ( sorted recent to last )
RESOLVED 29 days ago - at 01/07/2025 11:10AM

We are pleased to inform our users that the issue affecting VOD processing has been resolved. All VOD services are now fully operational. We sincerely apologize for any inconvenience caused during this downtime and appreciate your patience and understanding as we worked to address the issue.

If you experience any further problems, please do not hesitate to contact our support team.

MONITORING 29 days ago - at 01/07/2025 10:02AM

We would like to inform our users that VOD processing (for VOD/VTT uploads, new auto-records, VOD related prcocesses) may still have delays at this time. Our technical teams are actively working to resolve the issue, and we are closely monitoring the situation. We sincerely apologize for any inconvenience caused and appreciate your continued patience. Further updates will be provided as they become available.

MONITORING 30 days ago - at 01/06/2025 04:44PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 30 days ago - at 01/06/2025 04:42PM

We are currently investigating this issue.

MONITORING 30 days ago - at 01/06/2025 04:42PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 30 days ago - at 01/06/2025 02:27PM

affected VOD processing may cause delayed processing of new auto-records, VOD/VTT uploads, or other VOD related processes. We are currently investigating the issue

Latest IBM Watson Media outages

VOD processing issue - 7 months ago
VOD processing issue - 8 months ago

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