Outage in IBM webMethods iPaaS
WebMethods.io Integration facing two-way SSL handshake issue impacting all data centers
Resolved MajorIncident Report
We have observed that for certain WebMethods.io Integration customers, the two-way SSL handshake is failing. We are currently in the process of upgrading the certificate, which will necessitate affected customers to regenerate and utilize the new two-way SSL handshake certificate from the WebMethods.io Integration Portal.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 05/28/2024 09:49AM
This incident is now resolved.
Customer can follow the steps below to download a two-way SSL certificate:
1. Log-in to the webMethods.io Integration Portal.
2. Download the Client Certificate by navigating to User Profiles > Settings > Client Certificate page.
3. If you are using a two-way SSL for Hybrid connectivity, then please configure a new downloaded Client Certificate and update the tenant connection, enabling and disabling connections as necessary.
4. Utilize the newly downloaded Client Certificate for two-way SSL handshake invocations.
MONITORING
almost 2 years ago - at 05/27/2024 06:52PM
A fix has been implementated and we are monitoring the results.
Customers can follow the steps below to download a two-way SSL certificate:
1. Log-in to the webMethods.io Integration Portal.
2. Download the Client Certificate by navigating to User Profiles > Settings > Client Certificate page.
3. If you are using a two-way SSL for Hybrid connectivity, then please configure a new downloaded Client Certificate and update the tenant connection, enabling and disabling connections as necessary.
4. Utilize the newly downloaded Client Certificate for two-way SSL handshake invocations.
IDENTIFIED
almost 2 years ago - at 05/27/2024 06:17PM
The issue has been identified and a fix will be applied across effected regions soon
INVESTIGATING
almost 2 years ago - at 05/27/2024 04:56PM
We have observed that for certain WebMethods.io Integration customers, the two-way SSL handshake is failing. We are currently in the process of upgrading the certificate, which will necessitate affected customers to regenerate and utilize the new two-way SSL handshake certificate from the WebMethods.io Integration Portal.
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