Encompass Developer Connect is experiencing issues
ResolvedMajor
April 25, 2025 - Started 10 months ago
- Lasted about 5 hours
Incident Report
2025-04-25 07:29:17: We are currently experiencing an issue where the Encompass Developer Connect portal is not loading. Our internal teams are actively investigating and working to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as soon as more information is available.++2025-04-24 14:02:19: ICE Mortgage Technology recently released an update for its Developer Connect webhook notifications. This update introduced a new header, Content-Length, which specifies the size of the payload in the webhook notification. However, it was discovered that when the payload includes special characters, the Content-Length header value is undercalculated. This discrepancy can lead to malformed messages being sent to clients' webhook endpoints, causing failures in processing these notifications.
To address this issue, ICE Mortgage Technology has scheduled a Critical Patch during the maintenance window on April 24, 2025. This patch will ensure that the Content-Length header accurately reflects the size of the payload, including any special characters. All messages delivered to clients' webhook endpoints will be complete and correctly formatted.
For any additional questions, please reach out to ICE Mortgage Technology Client Support.
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