Outage in ICE Mortgage Technology

Velocify LeadManager is experiencing issues

Resolved Minor
May 23, 2025 - Started 12 days ago - Lasted about 2 hours

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Outage Details

2025-05-23 07:56:56: Our team is aware of intermittent issues with our API / Webservices feature resulting in 504 Timeouts. Our team is currently investigating this issue and will provide updates as they are received.++2025-05-22 19:06:26: The 504 Gateway Timeout issue with https://service.prod.velocify.com/ClientService.asmx has been resolved. The API is now responding normally.++2025-05-22 19:04:48: Status Center Message: The 504 Gateway Timeout issue with https://service.prod.velocify.com/ClientService.asmx has been resolved. The API is now responding normally.++2025-05-22 18:37:59: API is not responding - Web services endpoint https://service.prod.velocify.com/ClientService.asmx is returning a 504 Gateway Timeout. Our team is aware and is currently investigating. We will provide updates as they are received.

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