Outage in ICE Mortgage Technology

ICE Product and Pricing Engine is experiencing issues

Resolved Major

September 25, 2025 - Started 4 months ago - Lasted 28 minutes

Incident Report

2025-09-25 11:33:10: We have received reports of Timeout issues with ICE Product and Pricing Engine. Our engineers are actively investigating the cause and will provide updates as more information becomes available. (ICE PPE Legacy not impacted)++2025-09-24 13:22:07: The following Investors are using estimate conventional 2026 loan limits in ICE PPE. This list will be updated as investor's request to start using the 2026 estimated loan limits. NewRez Correspondent Effective 9/24/25 Plaza Home Mortgage Effective 9/24/25 Mortgage Investors Group Effective 9/24/25 PRMG Effective 9/19/25 PennyMac Effective 9/19/25 United Wholesale Mortgage Effective 9/18/25 Knowledge Article #000116205++2025-09-24 10:19:31: The issue affecting ICE Product and Pricing Engine has been resolved. If you continue to experience issues, please contact our support team.++2025-09-24 09:45:05: Pricing for FHLB is currently delayed. Once pricing is live, we will update this message. Thank you!

Components affected

ICE Mortgage Technology ICE Product and Pricing Engine

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