Outage in ICE Mortgage Technology

Special Messages is experiencing issues

Resolved Major
October 20, 2025 - Started 11 days ago - Lasted about 8 hours

Incident Report

2025-10-20 07:03:03: We are aware of login issues with multiple Encompass and Velocify products. Our engineers are actively investigating the cause and will provide updates as more information becomes available.++2025-10-20 04:25:44: An issue with AWS Services in the US-EAST-1 Region impacting multiple services. Engineers have mitigated the underlying DNS issue and AWS Service operations are back working normally. Reach out to support If you are still experiencing impact.

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