Outage in ICE Mortgage Technology

Encompass Services and Partner Network is experiencing issues

Resolved Minor
November 18, 2025 - Started 2 days ago - Lasted about 1 hour

Incident Report

2025-11-18 06:27:33: We have received reports of errors when running Underwriting integrations. Our engineers are actively investigating the cause and will provide updates as more information becomes available.++2025-11-17 14:03:03: ICE Mortgage Technology (ICE MT) is currently investigating reports of errors when running Freddie Mac’s Loan Product Advisor and Fannie Mae’s Desktop Underwriter. Please note that Loan Product Advisor errors may include references to “ParseLPExtension”, while Desktop Underwriter errors may display “Object reference not set to an instance of an object.” We will share additional updates as soon as more information becomes available.++2025-11-17 13:08:34: ICE Mortgage Technology (ICE MT) is currently investigating reports of errors when running Freddie Mac’s Loan Product Advisor and Fannie Mae’s Desktop Underwriter. Please note that Loan Product Advisor errors may include references to “ParseLPExtension”, while Desktop Underwriter errors may display “Object reference not set to an instance of an object.” We will share additional updates as soon as more information becomes available.++2025-11-17 12:08:16: ICE Mortgage Technology (ICE MT) is currently investigating reports of errors when running Freddie Mac’s Loan Product Advisor and Fannie Mae’s Desktop Underwriter. Please note that Loan Product Advisor errors may include references to “ParseLPExtension”, while Desktop Underwriter errors may display “Object reference not set to an instance of an object.” We will share additional updates as soon as more information becomes available.++2025-11-17 11:21:19: ICE Mortgage Technology (ICE MT) is currently investigating reports of errors when running Freddie Mac’s Loan Product Advisor and Fannie Mae’s Desktop Underwriter. Please note that Loan Product Advisor errors may include references to “ParseLPExtension”, while Desktop Underwriter errors may display “Object reference not set to an instance of an object.” We will share additional updates as soon as more information becomes available.++2025-11-17 10:33:08: ICE Mortgage Technology (ICE MT) is currently investigating reports of errors when running Freddie Mac’s Loan Product Advisor and Fannie Mae's Desktop Underwriter. We will share additional updates as soon as more information becomes available.++2025-11-17 10:01:48: ICE Mortgage Technology (ICE MT) is currently investigating reports of errors when running Freddie Mac’s Loan Product Advisor and Fannie Mae's Desktop Underwriter. We will share additional updates as soon as more information becomes available.++2025-11-17 09:30:56: ICE Mortgage Technology (ICE MT) is currently investigating reports of errors when running Freddie Mac’s Loan Product Advisor and Fannie Mae's Desktop Underwriter. We will share additional updates as soon as more information becomes available.++2025-11-17 08:59:32: ICE Mortgage Technology (ICE MT) is currently investigating reports of errors when launching Freddie Mac’s Loan Product Advisor. We will share additional updates as soon as more information becomes available.++2025-11-17 08:49:35: ICE Mortgage Technology (ICE MT) is currently investigating reports of errors when launching Freddie Mac’s Loan Product Advisor. We will share additional updates as soon as more information becomes available.

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