Outage in ICE Mortgage Technology

Encompass Web Interface is experiencing issues

Resolved Minor
November 25, 2025 - Started 3 days ago - Lasted 4 minutes

Incident Report

2025-11-25 09:15:37: This is an update regarding Encompass Web Interface. We have completed scaling actions and successfully failed over to our secondary region. All systems are now returning to normal operations. We will continue to monitor closely to ensure continued stability.++2025-11-25 08:50:28: This is an update regarding Encompass Web Interface. Our team continues to work on resolving any outstanding issues. Thank you for your patience.++2025-11-25 07:46:10: This is an update regarding Encompass Web Interface. Our engineering team is actively engaged and working toward a resolution. We will provide updates as soon as more information becomes available. Thank you for your patience.++2025-11-25 07:11:17: ICE Mortgage Technology (ICE MT) is currently investigating reports of errors occurring when accessing Encompass Web for some users. Our engineering team is actively engaged and working toward a resolution. We will provide updates as soon as more information becomes available.

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