Outage in iClassPro

Data Warehouse Maintenace

Resolved Minor
September 24, 2025 - Started 19 days ago - Lasted about 21 hours
Official incident page

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Outage Details

We’re currently performing maintenance on our Data Warehouse and are working to restore data synchronization as quickly as possible. You can still access your data, but updates may be delayed. Thank you for your patience.
Components affected
iClassPro Enterprise Portal
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 09/25/2025 01:05PM

We’re pleased to inform you that the Data Warehouse maintenance has been successfully completed. Our team worked diligently around the clock in close collaboration with our partners to ensure a smooth and reliable resolution.
We sincerely appreciate your patience and understanding throughout this process, and we remain committed to providing you with the highest level of service and support.

MONITORING 19 days ago - at 09/25/2025 02:23AM

The Data Warehouse refresh is continuing to progress steadily. Our team is working around the clock in close collaboration with our partners to ensure progress continues as quickly and reliably as possible.
We remain fully committed to our customers and sincerely appreciate your continued patience and understanding during this time.

MONITORING 19 days ago - at 09/24/2025 08:46PM

Our team is actively working to complete the refresh of data in the Data Warehouse. While your data remains accessible, updates are still delayed at this time. Please know that our team is working relentlessly with our technology partner to complete the refresh as quickly as possible as we fully recognize the inconvenience this causes and the importance of having available, up to date data.
We sincerely appreciate your patience and understanding as we work to restore full synchronization.

MONITORING 19 days ago - at 09/24/2025 04:27PM

We’re currently performing maintenance on our Data Warehouse and are working to restore data synchronization as quickly as possible. You can still access your data, but updates may be delayed. Thank you for your patience.

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