Outage in ID.me

Service Outage

Resolved Major
July 11, 2024 - Started over 1 year ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
ID.me Text message or phone call ID.me Multi-factor Authentication API ID.me Login Services ID.me NIST 800-63-3 Policies ID.me Authenticator - Push Notification ID.me Authenticator - Code Generator ID.me KBA-replacement Policies ID.me U2F Security Key ID.me Account Management ID.me NIST 800-63-2 Policies

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/11/2024 11:52PM

This incident has been resolved.

MONITORING over 1 year ago - at 07/11/2024 09:33PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 07/11/2024 06:34PM

The issue has been identified to be related to a database platform event and the team is working to resolve the issue.

INVESTIGATING over 1 year ago - at 07/11/2024 04:10PM

We are currently investigating this issue.

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