Outage in Identifi
Batch Issue in version 25.3
Resolved MinorIncident Report
We are investigating an issue where customers are unable to view batches in version 25.3.
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 08/07/2025 09:45PM
This incident has been resolved. All settings have been updated to allow batches to be viewed with no error messages.
IDENTIFIED
6 months ago - at 08/07/2025 04:39PM
We have identified the issue and are working on a backed fix. In the meantime, you can resolve the issue by setting your "COLD Viewer Zoom Default", "Document Viewer Zoom Default" to your preferred setting in the Preferences Page of the User Profile (click the person icon in the top right corner > Select Settings > Select Preferences). If the Preferences Page is not visible, you may need to clear your browser Cache and Cookies. We will post an update once the backed fix has been applied and follow up with an RCA once everything has been finalized.
INVESTIGATING
6 months ago - at 08/07/2025 04:06PM
We are investigating an issue where customers are unable to view batches in version 25.3.
Latest Identifi outages
Outage - 3 months ago
Workflow and Add Documents Issues - 4 months ago
Access Issues - 10 months ago
Intermittent Issues - 10 months ago
Search Index Delayed - 11 months ago
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